SAP 1st to 3rd Level Support

Our support team is there for you - for a of your SAP BW applications
Vana Ujevic
SAP BI Consultant

Smooth operation with Application Management Services

Support @CubeServ

CubeServ application management ensures the smooth running of SAP BW system applications and contains all important and decisive components such as a help desk, a service desk, 2nd and 3rd level support.

Helpdesk & Reporting

CubeServ can also work with the customer’s help desk in order to register directly the corresponding state of ticket processing. Otherwise, at the end of the month, the customer will be informed of statistics on response times, solution times, and ticket topics. This is to be defined individually.

Benefits

  • Thanks to support, direct access to the SAP BW know-how of more than 100 consultants is possible and can be integrated directly, if needed.
  • Thanks to the combination of remote support and onsite support, CubeServ staff can be integrated optimally into the customer’s organization.
  • Onsite support is steered by an onsite application management consultant of CubeServ in direct contact with the customer’s SAP CCC and thus with the person in charge of BI.
  • A particularity of CubeServ remote support involves allocated CubeServ employees to the customer. On average, 3 employees of the customer are assigned to the project and trained by CubeServ.

Our Offer

Any questions or require further information, our Expert

Christoph Müller

Service Management Experte für Support im Betrieb Ihrer Applikationen mit Know-how und Leidenschaft für SAP BW. Als Single Point of Contact Ihr erster Ansprechpartner im Bereich Incident, Service und Change Management.

Our Support-Offer in a Overview

Our Support – Your Benefits

  • Training your employees, as introductory training or tailor-made to your requirements
  • Training on specific topics, e.g. Web Dynpro ALV components