Webinar
AMS, Application Management Services, SAP BW, SAP BW on HANA, SAP BW/4HANA
When most of an IT department’s time is spent on mundane routines, there is little room for essential projects.
We want to help companies to free themselves from routine activities and outsource them. This brings the following advantages:
As an extended workbench of the consultancy, AMS can be scaled flexibly so that projects are carried out more efficiently, faster and at optimised costs.
In addition, the AMS team takes over the monitoring and all support and change requests after completion of the project with internal know-how transfer and without any frictional losses.
Our consultants are well-trained and experienced (senior consultants) and offer support in both German and English.
Our team is strongly focused on the needs of our customers.
In general, all tasks and services arising in the SAP BI environment can be covered. The AMS team can actively support the following processes:
The response times requested by our customers are defined together with CubeServ in a matrix which, in addition to the response times, is also subdivided according to certain priorities (codes). The response times apply during the agreed operating hours. They are defined as the period between the arrival of the problem report or support request by the customer and the first contact by a responsible member of the CubeServ support team who is qualified to provide a solution. Immediately after CubeServ has contacted the customer, but at the latest after expiry of the response time applicable to this problem report, the error analysis or rectification will be started. The customer’s calls are processed during the agreed operating hours.
Our AMS are not limited to ticketing; we also act as the extended workbench for consulting. Full service from a single source, backed by passion and expertise!