Customer Service Management

data quality, system parameters and performance professionally with the CubeServ Customer Care Concept
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Vana Ujevic
SAP BI Consultant
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CubeServ Customer Service

Customer Care @Cubeserv

Support should not only aim at providing ongoing maintenance but also ensure the continuous improvement and optimization of the system. This should always be based on a defined, ITIL-based implementation process. CubeServ has devised a special “Customer Care Concept” for the operational of SAP BW applications, which includes all essential features relating to continuous improvement and optimization.

Single Point of Contact

CubeServ offers a Single Point of Contact (SPOC), a role performed either by the Onsite Application Management Consultant or – in the case of a single remote support service level – the Service Desk Manager. In addition to dealing with operational issues directly on site, the consultant will also bundle queries relating to other areas, such as SAP Basis or SAP ERP, and forward them to the appropriate support personnel.

Customer Reference

«CubeServ supports the ORIOR Group in the area of SAP Data Services with concept design and technical know-how. As a result, smooth operation of our reporting and analysis activities is ensured throughout our business hours.»
Simon Metzger
Simon MetzgerHead of Business Applications/SAP CC Orior Management AG

Webinars (in German language)

Our Offer

Consultation

Free of charge
Initial consultation on your premises or remotely for the pur-pose of defining your AMS requirements.

Basis Check

Free of charge one-time check
Screening of SAP Basis components and performance, incl. report.

Housekeeping

Free of charge one-time check
Housekeeping and system check. Identification of optimization potential in SAP BW.

For further information, please contact

Christoph Müller

Christoph Müller

Service Management expert in AMS operations support with expertise in and passion for SAP BW. Your Single Point of Contact for Incident, Service and Change Management.

What makes us stand out

Our AMS are not limited to ticketing; we also act as the extended workbench for consulting. Full service from a single source, backed by passion and expertise!

Customer Service – benefits to you

  • Continuous improvement of technical system settings
  • Continuous monitoring of data quality
  • Continuous optimization of performance
  • Continuous monitoring of all system parameters
  • Continuous reporting with statistics on response and resolution times

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