Customer Service Management
CubeServ Customer Service
Customer Care @Cubeserv
Support should not only be in charge of ensuring continuous maintenance but should also ensure the continuous improvement and optimization of the system. All this should always be based on a defined ITIL-based implementation process.
CubeServ has worked out a special customer care concept for SAP BW applications that comprises all the significant characteristics of continuous improvement and optimization.
Single Point of Contact
CubeServ ensures a single point of contact (SPOC) by means of an onsite application management consultant or, in the case of simple remote support service levels, a service desk manager. In addition to the direct handling of company themes on site, the consultant will bundle and channel topics that, amongst others belong to the field of SAP Basis or SAP ERP.