Customer Service Management

Data quality, system parameter and Performance professionell, with CubeServ Customer Care Concept
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CubeServ Customer Service

Customer Care @Cubeserv

Support should not only be in charge of ensuring continuous maintenance but should also ensure the continuous improvement and optimization of the system. All this should always be based on a defined ITIL-based implementation process.

CubeServ has worked out a special customer care concept for SAP BW applications that comprises all the significant characteristics of continuous improvement and optimization.

Single Point of Contact

CubeServ ensures a single point of contact (SPOC) by means of an onsite application management consultant or, in the case of simple remote support service levels, a service desk manager. In addition to the direct handling of company themes on site, the consultant will bundle and channel topics that, amongst others belong to the field of SAP Basis or SAP ERP.

Customer Care Prozess
Customer Care Prozess
Customer Care Concept
Customer Care Concept
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Any questions or require further information, our Expert

Christoph Müller

Christoph Müller

Service Management Experte für Support im Betrieb Ihrer Applikationen mit Know-how und Leidenschaft für SAP BW. Als Single Point of Contact Ihr erster Ansprechpartner im Bereich Incident, Service und Change Management.

Our Customer Service in a Overview

Customer Service – Your benefit

  • Continuous improvement of technical adjustments to the system
  • Continuous monitoring of data quality
  • Continuous optimization of performance
  • Continuous monitoring of all system parameter
  • Continuous provision of statistics on response and solution times

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