1st to 3rd Level Support

CubeServ application management ensures the smooth running of SAP BW system applications and contains all important and decisive components such as a help desk, a service desk, 2nd and 3rd level support. CubeServ can also work with the customer’s help desk in order to register directly the corresponding state of ticket processing. Otherwise, at the end of the month, the customer will be informed of statistics on response times, solution times, and ticket topics. This is to be defined individually.

CubeServ support organization

Thanks to support, direct access to the SAP BW know-how of more than 100 consultants is possible and can be integrated directly, if needed.

Thanks to the combination of remote support and onsite support, CubeServ staff can be integrated optimally into the customer’s organization. Onsite support is steered by an onsite application management consultant of CubeServ in direct contact with the customer’s SAP CCC and thus with the person in charge of BI.

A particularity of CubeServ remote support involves allocated CubeServ employees to the customer. On average, 3 employees of the customer are assigned to the project and trained by CubeServ.