SAP 1st to 3rd Level Support
Smooth operation with Application Management Services
CubeServ application management ensures the smooth running of SAP BW system applications and contains all important and decisive components such as a help desk, a service desk, 2nd and 3rd level support.
Helpdesk & Reporting
CubeServ can also work with the customer’s help desk in order to register directly the corresponding state of ticket processing. Otherwise, at the end of the month, the customer will be informed of statistics on response times, solution times, and ticket topics. This is to be defined individually.