SAP 1st to 3rd Level Support

Our Support Team is there for you – to ensure of your SAP BW applications
Vana Ujevic
SAP BI Consultant

Smooth operation with Application Management Services

Support @CubeServ

CubeServ Application Management ensures the smooth running of the SAP BW system applications and comprises all the important key components such as Helpdesk, Service Desk, 2nd Level and 3rd Level Support.

Helpdesk & Reporting

At the customer’s request, CubeServ will also make use of the customer’s helpdesk system and update the ticket statuses there directly. Otherwise, the customer will be provided with statistics on response times, resolution times and issues covered by the tickets at the end of each month. This is to be defined individually.

Benefits

  • CubeServ Support can provide direct access to the SAP BW knowledge of over 100 consultants, who will be involved directly as and when necessary.
  • In addition, Support has direct access to information on all SAP BO topics through extensive internal SAP Basis knowledge.
  • The combination of Remote Support and On-site Support makes for optimum integration of CubeServ personnel with the customer’s organisation.
  • One special feature of the CubeServ Remote Support is the assignment of dedicated personnel to the customer. On average, three dedicated support staff are made available and receive training tailored to the specific customer.

Webinars

Our Offer

For further information, please contact

Christoph Müller

Service Management expert in AMS operations support with expertise in and passion for SAP BW. Your Single Point of Contact for Incident, Service and Change Management

Overview of our Support Offer

Our Support – benefits to you

  • Provision of training for your personnel, either as induction training or, if desired, tailored to your specific requirements
  • Training on special topics, such as Web Dynpro ALV components